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13 Habits of Exceptionally Likeable People

Too many people succumb to the mistaken belief that being likeable comes from natural, unteachable traits that belong only to a lucky few—the good looking, the fiercely social, and the incredibly talented. It’s easy to fall prey to this misconception. In reality, being likeable is under your control, and it’s a matter of emotional intelligence […]

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How To Win An Argument Every Time

This article was cowritten by Joseph Grenny, the New York Times bestselling author of Crucial Conversations and the cofounder of VitalSmarts. Between the two of us, we’ve spent 50 years studying what makes people successful at work. A persistent finding in both of our research is that your ability to handle moments of conflict has […]

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