How to Win Friends and Influence People

• Smile sincerely and use the person’s name  – Project a warm energy that draws people towards you.
• Encourage the person to speak – Ask questions about the person’s passions, work and interest.
• Give honest and sincere appreciation – Show the person how much you genuinely understand and respect them.
• Make the person feel important – Express how much you value their intelligence, effort and character.
• Be vulnerable, genuine and real – Demonstrate your humanity by admitting to your mistakes and failures.
• Don’t criticize, condemn or complain – Instead be very personable, friendly, supportive and upbeat.

 

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