Don’t take immediate action; give yourself time to cool down. Ask for clarification before reacting. Don’t gossip about the situation, it will only escalate. Focus on the positive and figure ways to improve the situation. Be respectful when dealing with the person causing the problem.

Keep it short – Easy to read, short and clear. Shrink sentences and list items. Save everyone’s time by linking to the resources instead of leaving every one to find them individually. Use reply to all – The most common mistake in groups is lack of communication. Check that everyone relevant is included. CC those […]