Finding the right email frequency can be a delicate balance. You know you need to be reaching out to the people on your email list regularly, but you also need to make sure that they aren’t feeling overwhelmed. And of course, you have your own schedule to worry about. How much time can you invest […]

Too many people succumb to the mistaken belief that being likeable comes from natural, unteachable traits that belong only to a lucky few—the good looking, the fiercely social, and the incredibly talented. It’s easy to fall prey to this misconception. In reality, being likeable is under your control, and it’s a matter of emotional intelligence […]

If you have ever been looking for a job I’m sure asked yourself: “What can I do to make my resume stand out and get an employer to seriously consider me for a job”? If you Googled the term “resume”, you know that there’s a dizzying array of information and advice out there about what […]

This article was cowritten by Joseph Grenny, the New York Times bestselling author of Crucial Conversations and the cofounder of VitalSmarts. Between the two of us, we’ve spent 50 years studying what makes people successful at work. A persistent finding in both of our research is that your ability to handle moments of conflict has […]

I recently came across a fantastic article by the sales consultant and trainer Colleen Francis about common presentation mistakes that salespeople make in front of customers. As I read it, I realized that much of her advice applied to ALL presentations. In particular, she identified in the article a set of very common bad habits […]

I have watched more salespeople and companies pitch their ideas over the years than I care to count. And during thousands of interviews with consumers about how they use different products and services and respond to marketing messages, I have honed the craft of ferreting out telltale signs of lies and omissions. From that experience, […]