By: Ryan Chevalier  Every organization screws up regularly and probably every day. You have two choices. Focus on keeping the customer or let them defect. Frederick Reichheld at Harvard Business Review has research that shows if you can reduce your defection rate by half you can double the growth of your business. If you can reduce the […]

Having difficult coworkers can be an every-single-workday bummer. Wouldn’t it be nice if you only worked with people you like? However, this isn’t the case for most people. No matter how much you love what you do, this doesn’t mean that all of your colleagues are a pleasure to work with. Almost everyone has worked […]