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How To Have A Hard Conversation

Remember showing up imperfectly is better than not showing up of all.  Avoiding the hard conversations ensures comfort.  Confronting them invites growth.  Which do you value more? Define key terms being discussed in the hard conversation. If your colleague is not putting in enough effort…What does ‘enough’ mean to you? If it’s regarding performance at […]

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How to Fix Customer Communication Mistakes

Sponsored In business, mistakes will happen. You’ll make them and your customers will too. The main factor in many of these situations will simply be miscommunication. No matter how clearly you try to get your ideas and brand across, some will misinterpret it. Hanlon’s razor, which notes “Never attribute to malice that which is adequately […]

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