by Gwen Moran If you’re looking to advance in your career, thinking about the way you communicate is a good place to start. After all, it’s a skill that’s always in demand and goes a long way toward shaping others’ perceptions of you. But a handful of irritating—and common—words and phrases can undermine your hard […]

by April Rassa Customer experience. Customer lifecycle. Customer first. Heard these before? We’re living in the age of the customer, and it goes well beyond buzzwords. Most of us have been told that it’s cheaper to keep a current customer than to find a new one. But did you know that a 5 percent improvement […]

by Jason Howe I was only 21 when I started my entrepreneurial journey. As a freshman in university, I knew little about business, but I was pumped with energy and determination to make it work. 7 years later, I have built a remote team of highly sought after talents in Southeast Asia. We lead multi-million […]

by Robb Stone Looking at possible ways to drive your bottom line up as a small business owner means looking at cashless payments. For many small businesses that means starting with the existing technology you have on hand.  Start by taking a look at ATM and POS software if you haven’t done that by now. […]

by Kelli Gibbs How are you caring for yourself? Self-care is one of the most significant things for us entrepreneurs to learn as we grow our businesses. And it’s been one of the things that can keep us in alignment, which keeps us being successful and happy at the same time instead of pushing things […]

by John Dijulius One of the best benefits of building strong relationships with customers comes when you inevitably screw up. Customers are so much more forgiving and understanding of mistakes if you have built a relationship. When something doesn’t go right, you have a golden opportunity to demonstrate to your customers that you pose zero […]

by Roi Ben-Yehuda Ping! “Oh, maybe this is the email I’ve been waiting for. Let me check. Shoot, that’s not it. Hmm, but this invite looks interesting.” Ping! “Oh maybe this . . . Darn it.” Ping! “I should probably turn off my phone in this meeting . . . but let me check first.” […]

by Jennifer Stone An entrepreneur can be any person who builds and operates their own business. Entrepreneurs take on a greater risk than that of people who are employees of a business. Because of risks such as financial uncertainty, business oppositions and career stability, entrepreneurs possess unique skills not everyone has. Make no mistake, entrepreneurs aren’t […]

by Richard Branson I’m often asked who my biggest inspiration is, and who has had the most profound influence on my business life. Well, I’ve got a lot of good advice over the years, but – like most people I suspect – my mother is the person who has advised me most wisely. I was very fortunate that from a very young age my parents were […]

by Sean Gordon Sales reps that rely on video prospecting and sales emails see open rates over five times larger than those that don’t and generate eight times higher open-to-reply rates. Consider the following three approaches when approaching video sales and prospecting emails. Transforming the Prospecting Email Path The toughest route: prospecting emails. When heading […]